First Timers

There are a few simple things to know to have the best experience possible. Here's what to expect during your visit. If you are having any trouble with the booking system, we encourage you to head over to our Help Centre.

I booked for the Thermal Circuit

Indoor swimming pool area with seating and large potted plants, concrete wall background, natural light from upper window.

  • Please arrive at your appointment start time no more than 5 minutes before. For instance, if you’ve booked a Thermal Circuit session at 1:15PM, plan to check in no soone than 1:10PM.

  • Please bring your bathing suit, sandals, water bottle and some good vibes. Towels and robes are supplied. Locks are not needed, there is a fob locker system and you will be given a locker bracelet upon arriving for your appointment. Please be sure to secure your belongings.

  • There’s no wrong way to use the thermal circuit. The key is to alternate between extreme temperatures, hot and cold. Rotate between our pools, Finnish saunas and infrared sauna at your own pace. There is also a ritual corner with Nature Folk’s signature salt body scrub and mud mask.

  • We ask for silence in the circuit facility from Monday to Thursday & on Sundays. In the spirit of community, we do not restrict chatting among friends on Fridays and Saturdays, but we do encourage guests to be mindful of their volume.

  • Booking in to the Thermal Circuit gets you 2 hours in the bathhouse facility. We also have a 1 hour session if that suits your schedule better. You do not get access to the bathhouse by booking in for a treatment or other service unless specified in the service description.

  • We do not have any food offerings, however we do have a selection of non alcoholic beverages; kombucha, and fresh pressed juice.

  • Phones, cameras, and audio/video recording devices are never allowed. 

    We encourage you to unplug, take a break, and leave your phone in your locker.

I booked an infrared sauna session

An elderly woman relaxing in a sauna, sitting on a wooden bench with her back against the wall, wearing a white towel, holding a glass of water, and leaning back with eyes closed.

  • Please arrive at your appointment start time. For instance, if you’ve booked a Nordic Bathhouse session at 1:15PM, plan to check in at 1:15PM.

  • All of the infrared sauna rooms are completely private, meaning you can wear as much or as little as you feel comfortable with. Bring your book, a dry brush or reading material, whatever you need to make this time yours. The saunas are equipped with Bluetooth speakers.

  • The sauna is large enough to accommodate 2 people. There is no extra charge for bringing an additional person to your infrared appointment.

  • Those who should be cautious and discuss using an infrared sauna with their physician are:

    - Individuals with cardiovascular conditions

    - Those prone to bleeding

    - Anyone that takes medication or has a condition that inhibits them from properly sweating

    - Individuals suffering from chronic health conditions

    - Pregnant woman should avoid using the infrared sauna.

    If you have implants (metal, silicone, etc.): Metal pins, rods, artificial joints or any other surgical implants generally reflect infrared waves and thus are not heated by this system. Nevertheless, you should consult your physician prior to using an infrared sauna.Individuals suffering from chronic health conditions should always consult with their physician prior to use.

    If you are unsure about using an infrared sauna, always consult with your doctor or physician first.

  • All of our infrared sauna rooms are equipped with a shower, body wash, towels, and water.

I booked a treatment

A woman sitting on a medical examination table, wearing a white medical gown, looking to the side, in a plain room with a small mirror on the wall.

  • Please arrive no more than 5 minutes prior to your appointment. For instance, if you’ve booked a treatment that starts at 1PM, plan to check in at 12:55PM.

  • For Massages, you may undress to your level of comfort. Our Registered Massage Therapists are trained in draping and modesty to ensure you are comfortable during your treatment.

  • Direct billing is not offered for Osteopathy, Reflexology or the Naturopathic services.

    We do offer direct billing for those who are with Manulife, Great West Life, Chambers of Commerce and Blue Cross for all of our Signature and Restore treatments. We can also send you with the receipt if you must submit the claim yourself.

    A few of our registered practitioners do not offer direct billing. If a practitioner does not offer direct billing, it will be written at the top of their bio on our booking platform (see by clicking ‘book now’).

  • It is encouraged to book an infrared sauna session with your treatment, to warm up your tissue and increase circuilation. You will save $10 on your sauna session if you booked it on the same day as a treatment. You are welcome to book aligning treatments yourself through our site or give us a call and we would be happy to assist you.

  • While we cannot accommodate couples massages in the same room, we can book you in so both of you have the massage at the same time, in separate rooms. Adding one of our private infrared saunas before or after your massages is a great add-on option. Please email or call us to book multiple treatments or services.

I booked a movement studio class

Close-up of a woman with light skin wearing a black spaghetti strap top, with her hand on her hip and her arm raised, against a plain light-colored wall.

  • Please arrive no more than 5 minutes prior to your appointment. For instance, if you’ve booked a treatment that starts at 1PM, plan to check in at 12:55PM.

  • We supply all mats and props for the classes we offer. All you need to bring is your own water bottle.

  • We require at least 24 hours for cancelations, prior to the start time of a class. Those who do not not cancel their appointments prior to the 24 hour window will be subject to a 100% cancellation fee.

FAQS

When do I pay for my appointment?

Upon booking online, you will be required to enter your credit card details, however the card will not be charged. Payment for all of our services will happen at the end of your treatment, session or class at reception. We can process any payment method of your choice including the card on file.

What is your cancellation policy?

You can cancel your appointment up to 24 hours before the time of the appointment without incurring a fee.

If you cancel your appointment less than 24 hours before your appointment a 100% cancellation charge will be incurred.

Our cancellation policy is the same all of our services, for the exception of some workshops/retreats.

How do I cancel my appointment?

If you are cancelling, or rescheduling appointment prior to the 24 hours cancellation window, you can do so through the account you made with us upon booking. If you missed the cancellation period you can call us during our hours of operation, or email us at info@naturefolk.ca.

Do you have parking?

There is no designated parking at Nature Folk, however there is plenty of street parking nearby, as well as paid parking at Alderney Landing.

Do you have a gender neutral/ inclusive bathroom or change room facility?

We have an inclusive locker room (1 to 2 person capacity), fit with a private change room, private shower, and a few lockers. While this locker room is not equipped with a toilet, there is an inclusive washroom nearby.

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Code of conduct

We are an inclusive space and we respect all bodies, shapes, sizes, colours, gender expressions, and abilities. The safety and comfort of our guests is our highest priority.

To this effect, all visitors and staff must respect people's pronouns and never presume an individual's gender. Any type of touch without a person’s express permission is unacceptable.

All staff and clients are governed by these terms at Nature Folk. Any patron or employee who violates this code of conduct, will be asked to vacate the premise immediately.

We have a zero-tolerance policy for any funny business. Engaging in acts of a sexual nature in our facility will result in your immediate removal.